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PLEASE READ ALL:
Messages will be replied to from 10 a.m.-5 p.m. Monday-Friday. Shoes are shipped by our shipper before 10 a.m. So please note that more than likely your shoe will be shipped out before your message is received.
NO CANCELATIONS UNDER ANY CIRCUMSTANCES. ALL SALES ARE FINAL, I REPEAT ALL SALES ARE FINAL. PLEASE DO NOT FINALIZE CHECKOUT IF YOUR INTENTIONS ARE NOT TO BUY THE SHOE, IF YOU REQUEST A CANCEL A 20% RESTOCKING FEE WILL BE DEDUCTED FROM THE TOTAL REFUND SENT!!!!!
· All basic shipping is included within the United States and APO’s(USPS prioritmail, and USPS first class mail)
· USPS Express shipping(1-2 busineess days) is available upon checkout and is an extra $40 dollars.
· Shoes will be shipped ONLY to the address provided by you through Paypal during payment, we DO NOT and CAN NOT make adjustments to an address once it has been received. Please make sure the shipping address provided during checkout is complete and correct.
· All shoes will be shipped double boxed.
RETURNS AND EXCHANGES:
· Returns are welcomed if wrong item, color, or size is sent.
· Exchange – In the case of an exchange the buyer must pay to return the item needed to be exchanged and also pay for the amount for us to reship the item that it is being exchanged for.
· Return – In the case of a return the buyer must pay return shipping charges and a 20% restocking fee will be deducted from the total refund sent.
INSURANCE/SIGNATURE REQUIRED/PACKAGE SECURITY ISSUES:
· Thesneakpeek is not liable for any packages once they are deemed delivered by our shipping services tracking system(tracking is available for EVERY item so make sure to keep up to date with the tracking to ensure you receive the package).
· If you feel you need a signature confirmation or insurance on your package for extra safety please contact us and we will try to meet any requests.
· Tracking is sent via email by Paypal once your package has been prepared for shipping(if you can not locate this email please check your spam folder).
· Tracking can also be located in your ebay purchase history connected to our transaction and also in the details of the paypal transaction.
· Please allow proper time for the tracking information to begin working, this can sometimes take up to 24-48 hours after you receive your tracking number.
· Preorders may not be canceled once they are received.
· All preorders are guaranteed!
· We DO NOT hold any of our products under any circumstances. We sell all of our products on a first come first serve basis.
· NO TRADES WILL BE ACCPETED!!!
· NO OFFERS WILL BE ACCEPTED!!!
· We are not responsible for minor manufacturing flaws by Nike, Reebok, etc.
· All of thesneakpeek’s products are 100% authentic guaranteed or your money back, as we are sneakerheads ourselves and would never sell fakes or variants.
· Please feel free to check our feedback thoroughly for extra proof that we provide an excellent service and authentic products.